Operations Standards Manager - London

GB Railfreight are excited to offer an opportunity to join our Operational Management team in London, as an Operations Standards Manager (OSM). 

The successful candidate will be responsible for managing and maintaining the competence and standards of Train Managers and Rail Operators.

Additionally, a strong level of flexibility will be required to professionally carry out post-incident investigations, utilising technical skills and experience to produce detailed reports and analysis, ensuring compliance with GBRf standards, customer standards and wider industry standards.

Closing date: 15th October 2025

• Deliver training and development reviews with the Operations/Regional Manager.
• Maintain competence of safety critical operational staff in PTS, rules and regulations pertaining to their grade.
• Ensure route and traction knowledge is maintained for all staff in the area, inclusive of personal knowledge and that of other management personnel within the region.
• Complete Level 1 and Level 2 incident investigation reports.
• Provide and document clear and constructive feedback on staff members performance.
• Partake in the on-boarding process for new entrants by providing rules training and assessments to all new hires recruited to operational roles within the region.
• Develop and undertake Training Needs Analysis and procedures to meet emerging business needs.
• Participate in industry regulatory forums, meetings, and Network Rail reviews.
• On-call duties on a rotational basis & requirement to work evenings and weekends as necessary.

Essential

• Personal Track Safety qualification
• European Train Driving License holder and competent freight train driver for a minimum of 2 years.
• 2 Years Clean Safety Record
• Excellent verbal and written communication skills
• Thorough knowledge and understanding of rail industry rules and regulations.
• Good level of IT literacy.

Desirable

• Proven leadership/management ability.
• IOSH safety training.
• 7331 trainer/instructor qualification.
• Accident and investigation experience.
• Formal assessor and verifier qualification, such as A1, V1 or D123/33.
• Train Operations Liaison Officer (TOLO)

Personal Profile

• Excellent interpersonal skills, ability to communicate with internal and external stakeholders at all levels of seniority.
• Passion for health, safety, and standards.
• Ability to remain calm in a pressured environment, systematically appraising the situation and taking appropriate action.
• Flexible approach to work, willingness to go above and beyond for the fulfilment of duties.
• Time management and organisational skills, demonstrating the ability to prioritise own workload based on business and safety requirements.
• Keen eye for detail.

Our Values

Professionalism – Safety and security is paramount in our business, and we feel that this embodies the foundation of a high achieving safety culture.

Support – We look after our people and they in turn are encouraged to look after each other.

Communication – The transparency of our is business is valued by our colleagues and customers.

Trust and Empowerment – We believe that openness and honesty make for the best relationship because it leads to trust and confidence.

Enjoyment – Taking pleasure in coming to work at GBRf is actively encouraged right from the top.

At GB Railfreight we recognise that having a more diverse range of people leads to greater innovation. We want to create a diverse workforce and encourage applications from people of all backgrounds with the aim to have a workforce representative of wider society. We champion diversity, inclusion and wellbeing and aim to create a workplace in line with our values.